Gaming is for fun — not stress. At t9999, we believe every member's mental wellbeing and financial security are of the utmost importance. Get to know the responsible gaming guidelines.
We are more than just a gaming platform — we are partners in our members' wellbeing. Building a culture of responsible gaming is at the heart of everything we do.
Responsible gaming means enjoying gaming as a fun, bounded form of entertainment. At t9999, responsible gaming is not just a policy name — it sits at the core of everything we do.
The essence of responsible gaming is consciously managing how much time and money you spend. When gaming causes stress instead of enjoyment, strains your relationships, or leads to financial hardship — that is a sign the limits have been crossed.
T9999 believes every member has a responsibility to themselves and their family. We are always ready to help you honour that responsibility — through a range of protective tools, guidance, and direct support.
Keep in mind: Responsible gaming does not mean stopping altogether — it means playing mindfully, in a controlled way, and with enjoyment.
At t9999, we encourage all members to follow the guidelines below. These simple principles will help ensure your gaming experience always remains a positive one:
Problem gaming usually develops gradually. Be alert if you notice the following signs in yourself or someone close to you:
You are spending more on gaming each month than you intended.
You are borrowing money from friends, family, or taking loans to fund your gaming.
You are using money meant for rent, medicine, or food on gaming.
You want to stop but can't — telling yourself "just a little more" while hours slip by.
You are hiding how much you play from family or friends.
You are feeling the urge to place bigger bets to recover your losses.
I feel irritable and restless when I can't play.
You are prioritising gaming over work, studies, or family.
If the signs above resonate with you, Then it is not a sign of weakness — it is time to ask for help. t9999's support team is always ready to assist without judgement.
Ask yourself the questions below. Answer honestly — this information is for your eyes only:
Read each statement and click the ones that apply to you.
I sometimes end up spending more than my set budget.
Losing a game puts me in a bad mood, and it ends up affecting my family.
I often place more bets trying to win back money I have lost.
I spend more time gaming than I give to work or family.
I keep how much I game hidden from family and friends.
✅ Recommendations will be shown based on your answers.
Many people think "I can handle it myself" or "it's not that serious." But gaming addiction is a real issue, and asking for help takes courage — it is not a sign of weakness.
At t9999, we never judge our members. If you feel gaming is having a negative impact on your life, reach out to us confidentially via live chat. Our trained support team is here to help guide you in the right direction.
Worried about a family member's gaming? You can reach out to us too. We'll work together to find a solution.
Our support team is available 24/7. Contact us via the website's live chat or email us at: [email protected]
T9999 strictly prohibits anyone under 18 from using the platform. We have implemented multiple technical safeguards to protect minors.
A note for parents: If the t9999 app or website is logged in on your device, make sure to log out and keep the device out of children's reach. Enable parental controls on your personal devices.
Creating or operating an account on behalf of a minor is a serious violation of t9999's policies. In such cases, the account and full balance will be forfeited.
Log in to your t9999 account.
Go to the "Responsible Gaming" section in your account menu.
Deposit limit, gaming break, or self-exclusion — activate whichever you need.
Save your settings — changes will take effect immediately.
Our support team is available 24/7. Reach us via live chat or email:
These tools are completely free and can be activated at any time.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, you will not be able to deposit beyond it. To increase your limit, a 24-hour waiting period applies.
Instant EffectSet a maximum duration for each gaming session. When the time is up, you will be logged out automatically and receive an alert.
CustomisableTake a gaming break from 24 hours up to 30 days. Your account remains active during the break, but playing games or making deposits will not be possible.
1–30 DaysActivate self-exclusion for a long-term break. Options range from 3 months to a permanent closure. Your account cannot be reactivated while an exclusion is in effect.
3 Months–PermanentSet a maximum stake per bet or a total betting limit per session. This protects you from sudden large losses.
FlexibleA reminder message will appear at set intervals showing your total time spent and amount wagered. This helps you stay informed and make conscious decisions.
Every 30 minutesAnswers to frequently asked questions about responsible gaming.